Refunds & Returns Policy

We hope that you are delighted with your purchase. However, in addition to your statutory rights, if for any reason you would like to return a purchase to us, please refer to the returns policy and procedure set out below.

CAN I RETURN ANY ITEM?
Yes. We offer a refund or exchange on any item within 14 days of purchase when returned in all original packaging, with original labels attached and providing items remain free from odours, have not been worn, washed, soiled, altered or damaged in anyway.

If the goods are being returned because they are unsuitable or you have changed your mind, the cost of postage when returning the goods is to be paid by you.

If goods are returned after 14 days, you may receive a credit note for the total value of goods, less postage. This credit note will be valid for 3 months from the date of issue. If returning goods paid for with a credit note, a new credit note will be issed for the total of goods returned, less postage and valid for 3 months from the date of issue.

SIMPLE STEP BY STEP RETURNS PROCEDURE
If you wish to return any item, please follow these easy steps:

Wrap your item(s) safely and securely to avoid damage in transit. It is your responsibility to ensure the parcel reaches us safely. You may wish to use recorded or special delivery as appropriate.

Send your parcel to:

Cherubs, 33 Babbacombe Road, Babbacombe, Torquay, TQ1 3SB.

We reserve the right to send goods back to you if they have been worn or soiled in any way.

REFUNDS
Refunds will be processed via your original payment method within 28 days of cancellation / return. It is expected for your order form to be enclosed with your parcel for easy identification.

If a credit note was used as your payment method, as above refunds will be processed via original payment method and a new credit note will be issued for the total of goods returned, less postage. The credit note will be valid for 3 months from the date of issue.

WHAT IS PRE-ORDER?
A pre-order item is an item expected to store but not currently in stock at the time of order. By choosing to pre-order an item, your chosen age and style will be reserved under your name and posted on to you just as soon as we receive it to store. You may still return a pre-ordered item, even if it is some weeks since the original order date, providing the item is returned within 14 days of receipt and complies with all terms and conditions as shown above.

FAULTY ITEMS
Special steps are taken to ensure your item is perfect as it leaves our store.  However, please accept our most sincere apologies if you have received a faulty item. Follow the step by step returns procedure above and once we have verified the fault, we will issue a replacement (if available) or full refund via your original payment method and reimburse your reasonable return postage costs.

We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return postage. For faulty items that have been worn or washed, we will endeavour to repair your purchase, if this is not possible then we will offer a replacement. If we cannot repair or offer a replacement, you will receive a refund. This does not affect your statutory rights.

EXCHANGES
We cannot guarantee a replacement in all circumstances but endeavour to do our best. We make every effort to ensure items are available. However, due to our stock being in limited sizes and quantities and most, only being available for one season, certain items may not be repeated or readily available.

If the exchange is for something of higher value, we will require you to make a payment of the difference.

You will be charged the normal rate of return postage on an exchange of the same or higher value.

In addition to this policy you should also refer to our general Terms & Conditions.